FAQ's

FREQUENTLY ASKED QUESTIONS:

QUOTES

Quotes are valid for 30 days unless otherwise specified in writing. Verbal quotes will not be considered binding.

ARTWORK  SUBMISSION

Acceptable file formats are vector, .eps, .ai, .ps and hi res .pdf. If you do not have vector images please send .jpg and we will attempt to convert it for you in house.

ORDER ACKNOWLEDGEMENT

Your P.O. will be acknowledged by email within 24 hours. Please review acknowledgements for errors and notify immediately of any discrepancy.

REVISIONS

During production will be billed for all costs incurred. Quantity increases may need to be submitted as a new order.

RETURNS

Prior approval with RA number required.

DISCLAIMER

The Encore Group, Inc. and Encore Promotions accepts no responsibility or liability for the use of  Logos, Trademarks or Designs it is the customer's responsibility to secure an endorsement by their owners.

CANCELLATION OF ORDERS

Orders may not be cancelled once in production.  If production has not yet begun orders may be cancelled at the discretion of the factory and may be subject to re-stocking fees and or billing for screens, artwork or tooling already in progress or completed.

COMPLETED ORDERS

Due to the limitations of certain production processes and factory policies with whom we place your order some items are subject to + or - 5% of the ordered amount, billed and considered a complete order.  If you absolutely require exact quantities please advise us at the time of the order so we may make arrangements with our vendor.